Item(s) purchased from FLA Merch must be returned in new, unused condition with original tags still attached in order to receive a refund/exchange, and within 14 days of receiving the shipment.
To return an item(s) for a refund or exchange, we ask that you send the package back with a copy of the printed order confirmation. Please mark the box clearly ‘ WEB RETURNS’ and close it securely. We recommend that you send the return by recorded delivery and keep a copy of the proof of sending as we are not liable for items that get lost in transit.
If the product is deemed to be in its original purchase condition, a refund will be issued in the original form of payment and will reappear in your account in 3-5 working days from us receiving the return. We will also send an email confirmation to you once your return has been received. Please note that we cannot refund the original shipping charges.
We do not currently offer exchanges. If you have ordered an incorrect size, please return your item for a refund and place an order for a replacement.
We are unable to refund your return postage costs unless the items are deemed to be faulty. In this case, please ensure you return the item using second class recorded post only as we will be unable to refund any amount higher than this. However, any refund on postage costs must be agreed prior to return which may involve you having to send a picture for proof of damage.
Please note, for all items that are returned to us due to you (the customer) providing an incorrect address, or not being home to receive the parcel/being able to collect the parcel from the nearest place it is left, you (the customer) are liable to re-pay the postage costs to have it returned to you.
FLA Merch Returns, Refuel Global Brands, Building S10, Westcott Venture Park, Westcott, Bucks, HP18 0XB